Gaya APA
Tjiptono, F., Chandra, G.
(2016).
Service, Quality dan Satisfaction
.
Yogyakarta:
Andi Offset.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality dan Satisfaction".
Yogyakarta:
Andi Offset,
2016.
Text.