Gaya APA
VAnessa, G. (2007).
CRM & MPR Hotel
(Custamer Relationship Management and Marketing Public Relations) .
Bandung:
CV Alfabeta.
Gaya MLA
VAnessa, Gaffar.
"CRM & MPR Hotel
(Custamer Relationship Management and Marketing Public Relations)".
Bandung:
CV Alfabeta,
2007.
Text.