Gaya APA

Walden, S. (2017). Customer Experience management rebooted : are you an experience brand or an efficiency brand? (Cet. 1.). London: Palgrave Macmillan.

Gaya MLA

Walden, Steven. "Customer Experience management rebooted : are you an experience brand or an efficiency brand?". Cet. 1. London: Palgrave Macmillan, 2017. Text.