Gaya APA

Informasi, K, T, 3, T. (2019). SNI ISO/IEC 20000-1:2018 : teknologi informasi – manajemen layanan – bagian 1: persyaratan sistem manajemen layanan = information technology - service management - part 1: service management system requirments (ISO/IEC 20000-1:2018, IDT) . Jakarta: BSN.

Gaya MLA

Informasi, Komite, Teknis, 35-01, Teknologi. "SNI ISO/IEC 20000-1:2018 : teknologi informasi – manajemen layanan – bagian 1: persyaratan sistem manajemen layanan = information technology - service management - part 1: service management system requirments (ISO/IEC 20000-1:2018, IDT)". Jakarta: BSN, 2019. Text.